Locked InContact support

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Support

For Locked In support, email support@lockedinband.com. Support should not require sensitive songs, charts, credentials, or band data unless a user deliberately shares information needed to investigate an issue.

Workspaces and sync

Band workspaces keep shared records synchronized across active members. Signed-in Personal sync keeps your own projects available across your devices. Signed-out Personal use remains on device, and cloud sync resumes when the device is online.

Shared and personal charts

A band workspace can include a shared chart while each member keeps a personal chart for the same song. Personal charts are not replaced by band sync.

Account deletion

Signed-in users can start account deletion from Account > Privacy & account deletion. Owners must delete owned band workspaces before deleting their account. Account deletion does not cancel Apple billing.

Read the full account deletion guide →

Exports and troubleshooting

Workspace transfer and diagnostics are intended to support recovery while keeping workspace scope clear. Email support@lockedinband.com with sync, chart, entitlement, workspace, export, or account deletion issues.